Connect IT Support Overview
Flexible Support To Manage Your Costs
Connect offers simple yet proactive and reactive support that seamlessly integrates with your business.
No two businesses are the same and that is the reason why we have taken a new approach to IT Support with Connect. Being able to select each individual support element ensures a truly bespoke package so that your business gets the exact support it needs.
Connect IT Support Services is the new way of looking at IT for your business. Select and Connect each of the 12 individual elements that you require for your business to create your own bespoke support package. Your IT Consultant will guide you through each option, explaining what is included and whether it is right for your business. Options include 4 hour on-site response on network items, 8 hour on-site response for PC’s and printers, ObServer Remote Monitoring and our latest business continuity product Guardian for back up and disaster recovery.
Delivering our new Connect IT Support Services are both an in-house team of Technical Specialists plus an entire network of Field Engineers dedicated to providing first class customer service. When a call is logged at our Head Office, first line support will assess the urgency of the call and who should deal with the issue. The call can then be assigned to either second line support or a site visit can be scheduled.
If you choose to have ObServer Remote Monitoring as part of your Connect package then a specific team is continually on hand to analyse the status of your servers. Any problems can then be fixed remotely before downtime is experienced. ObServer Remote Monitoring is also an important tool for long term planning of IT resources as status and trends can be identified with daily, weekly and monthly reports.
With nearly 30 years experience under our belt, the Connect methodology for IT Support Services is based on years of understanding of what businesses really need from their IT support partner, on a short, medium and long term basis.
For detailed information on all the options in our new Connect IT Support Solution, please email email@example.com call 0845 271 8000.